Patient-journey software for aesthetic medical clinics
Every step of the patient journey, in order, on one record.
Booking, intake, consent, treatment plans, charting and aftercare are connected in one patient record. Your front desk, practitioners and medical director can see who has each patient, and what is still missing.
In early accessInterfaces on this site are concepts with fictional data
-
A patient moves between people.
The front desk, the practitioner, sometimes a medical director, and the patient at home.
-
The record goes with them.
Questionnaire, plan, consent, chart and aftercare belong to one record, not four tools.
-
In order, step by step.
Each step knows what came before, what comes next, and who holds the patient.
-
This is where you start.
ClinicJourney is in early access. It starts with a conversation, not a sign-up.
- Intake
- Complete
- Plan v1
- Signed off
- Consent
- Signed
- Aftercare
- Scheduled
- Booking Held by: Front desk
- Intake Held by: Patient
- Consultation Held by: Practitioner
- Treatment plan Held by: Medical director
- Consent Held by: Patient
- Treatment record Held by: Practitioner
- Aftercare Held by: Front desk
- Review Held by: Practitioner
One place is not the same as in order.
Most clinic software promises everything in one place. But the trouble in a clinic is rarely where things are. It is what happens between steps, and between people.
The questionnaire arrives after the patient does.
The consultation starts with someone reading a medical history out loud, or with nobody having read it.
The consent form is signed, but for what?
The form is in a folder. Which plan it covered, which version the patient read, and when, is harder to show.
The plan waits for a signature nobody knew was needed.
The medical director finds out at the end of the week. The patient finds out at the front desk.
Aftercare depends on someone remembering.
The day-2 check-in goes out when the practitioner has a minute. The two-week review is booked if the patient asks.
A reply lands where nobody is looking.
The patient answers a reminder text with a question. It sits in an inbox that belongs to no one.
Each step knows what came before, what comes next, and who holds the patient.
Follow Jordan, a fictional patient, through three of the eight steps. The clinic’s screen is on the left, Jordan’s phone on the right.
Step 02 · Intake · held by patient
Intake received
- Health questionnaire
- CompleteDone
- Medications
- 1 listed
- Previous treatments
- Yes, 2023, other clinicMarked
- Photo preferences
- Record only, no marketing use
Ready for R. Osei: consultation prep
Held by Patient.Health questionnaire
Section 4 of 4: previous treatments
Have you had injectable treatments before?
Yes — 2023, at another clinic
Step 05 · Consent · held by patient
Consent for plan v1
- Form
- Neurotoxin consent, clinic v3
- Sent
- Fri 7 Mar
- Signed
- Mon 10 Mar, 19:05Done
- Photo consent
- Clinical record onlyDone
Ready for treatment, Thu 13 Mar
Held by Patient.Consent form
Neurotoxin treatment: frown lines
Please read each section. Questions? Reply to this message before signing.
I have read and understood this information.
Step 07 · Aftercare · held by front desk
Patient thread
- Aftercare sent
- Thu 13 Mar, deliveredDone
- Day-2 check-in
- Sat 15 Mar, deliveredDone
- Patient reply
- “Is it normal that…”Marked
- Assigned to
- R. OseiWaiting
Review visit booked
Held by Front desk.Northside Clinic
Hi Jordan, checking in two days after your visit. How are you feeling?
Is it normal that one side feels slightly heavier?
Thanks for telling us. R. Osei will call you this morning.
Three things you stop worrying about.
-
Nobody chases.
Every step shows what it is waiting for and who it is waiting on: the patient’s questionnaire, the medical director’s sign-off, a reply that needs an answer.
-
Consent you can show.
Consent is tied to the plan it covers, the treatment, and the exact version of the form the patient read and signed, with the time it happened. Photo consent is recorded separately.
-
Aftercare that happens on schedule.
Aftercare instructions, the check-in and the review visit are scheduled from the treatment record, using messages your clinic wrote. Replies come back to the patient’s record with a named owner.
Four people hand each patient along. Each sees their part.
Built for independent aesthetic medical clinics where the owner often treats patients too, and a small team shares the work.
-
Front desk and coordinators
Who is waiting on what today: forms not returned, consent not signed, replies not answered.
-
Practitioners
The consultation prepared before the patient sits down. A chart that opens from the signed plan.
-
Medical directors
Plans waiting for your sign-off, and the evaluations and records you are accountable for.
-
Patients
Forms, the plan, consent and aftercare on their phone, with a way to reply that reaches the clinic.
The software keeps the record. Your clinicians make the decisions.
ClinicJourney is practice software. It does not diagnose, recommend treatments, calculate doses, or make clinical decisions.
It records the plan your practitioner decided, routes it to the people your protocol says must see it, and makes sure the patient receives what your clinic wrote.
Early access, stated plainly.
- ClinicJourney is in early access. It starts with a conversation with the team, not an instant sign-up.
- The screens on this site are concepts. They show how the product is designed to work, with a fictional patient and an invented clinic.
- We hold no third-party security certifications yet. We say so on our security page, along with the questions you should ask us.
- There are no customer logos here. When clinics use ClinicJourney and agree to be named, you will see them. Not before.
See whether ClinicJourney fits your clinic.
Tell us about your clinic and what you would most like to fix. A member of the team will reply by email. No newsletter, no automated sequence.