Questions clinics ask.

ClinicJourney is patient-journey software for aesthetic medical clinics. It is designed to connect booking, intake, consent, treatment plans, charting, aftercare and patient communication in one patient record, in order, so the whole team can see who holds each patient and what is still missing.

Independent aesthetic medical clinics, especially single-location clinics where the owner often treats patients and a small team shares the work: front desk and coordinators, practitioners, and a medical director.

Most clinic software puts everything in one place. ClinicJourney is designed around the order of the patient journey: each step knows what came before, what comes next, and who is responsible. It shows the patient’s side as well as the clinic’s.

No. ClinicJourney is software that clinics use. We do not provide treatment or medical advice, and we cannot see or answer questions about your care. Please contact your clinic directly. In an emergency, call your local emergency number.

Booking is one step. The journey continues through intake, consultation, plan, consent, treatment record, aftercare and the review visit.

ClinicJourney is in early access. The screens on this website are concepts with fictional data. Request early access and we will tell you, in writing, what is available and what is not yet.

Pricing is not published yet. We will discuss it in the early-access conversation and confirm it in writing before you commit.

It depends on what your current system lets you export. Tell us what you use when you request early access.

This is to be confirmed. Privacy and clinical rules differ between countries, provinces and states, so tell us where your clinic is.

Because we would have to invent them. When clinics use ClinicJourney and agree to be named, you will see them.

We do not use these labels. There is no official HIPAA or PHIPA certification, and compliance depends on how a clinic uses a system as well as on the vendor. Our security page lists each control and agreement, and its current status.

No. ClinicJourney does not hold third-party security certifications today. We will publish any report or certificate, with its date, when it exists.

Your clinic. In most places the clinic is the custodian or controller of patient information, and the software vendor acts on its behalf under a written agreement.

No. It does not diagnose, recommend treatments, calculate doses, analyse photos, assess symptoms or triage patient replies. It records what your clinicians decide and routes work to the right person.

No AI features are described on this website. If we add AI to help with drafting or summarising, a person will approve every draft, AI will never make clinical decisions, and we will say where data is processed. The full commitments are on the security page.